Warranty Information

Read your product warranty carefully!  Most warranties DO NOT INCLUDE LABOR.  Scoot On This! LLC is a full service shop with the parts, skills, and abilities to keep your bike or scooter running trouble free for years.  It's hard sometimes to put yourself in the other guy's shoes, but please remember we like to get paid just as you do.

If any supplier of ours supports warranty labor, it is the customer's responsibility to pay for any labor incurred at the time the repaired unit is picked up.

If the supplier deems the labor to be covered, upon receipt of payment from the supplier for that labor, Scoot On This! LLC (SOT) will reimburse the customer for that amount equal to the reimbursement paid to Scoot On This! LLC by the supplier only; in no case will the  reimbursement to customer exceed that amount received from our supplier, and any fees paid by the customer in excess of supplier reimbursement shall be retained to cover expenses incurred by SOT for the processing of the warranty claim.

All Warranties are with, and the responsibility of, the Manufacturer, or the Manufacturers distribution chain!  Scoot On This! will always do it's best to work for our clients to quickly resolve warranty issues between them and the Manufacturer/Distributor.  It is the customers responsibility to pay for any replacement parts provided by Scoot On This! LLC, as well as reimburse any shipping costs incurred by SOT on our clients behalf in procuring warranty replacement parts.  Once the manufacturer has reimbursed Scoot On This! LLC for warranty replacements, and only IF the manufacturer determines the replacement is covered under it's warranty plan and parts provided to SOT on the clients behalf, a credit will be issued to reimburse our clients for the amount paid for replacement parts - all shipping charges remain the responsibility of the client, either paid directly to the shipping agent, or to SOT as reimbursement of any and all shipping paid for on the clients behalf.

Warranty Information by Supplier:

Currie Technologies:

Currie Technologies Inc. (CTI) manufactured or distributed "Electro-Drive" powered products are warranted to the original retail purchaser to be free from defects in materials and workmanship in the frame and components, except for tires and inner tubes for a period of 90 days from the date of purchase. Tires and tubes are warranted to be free from manufacturing and material defects for 30 days (*). This warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blow-outs from over inflation or other such misuse, or normal wear. Warranties are limited to repair and/or replacement of scooters and/or parts judged by CTI at its sole discretion to be defective.

CTI Limited Warranties do not cover or apply to the following: Normal: wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect. abuse and/or failure to follow instructions or warnings as stated in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. CTI will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

All warranty claims must be made directly to the selling retailer. The selling retailer is the primary provider of warranty support and customer service. CTI may choose to perform warranty service at the sole choice of CTI. The original owner of the product must provide proof of purchase prior to approval of any warranty claim. Under no circumstances does this limited warranty include any costs associated with shipment and/or transportation to or from the retailer or CTI. CTI, at its sole discretion, has the option of replacing with a new part, or factory re-certified part, or repairing any defective product and/or component thereof, or to pay the owner of such a product an amount equal to the original purchase price of such product.

The original owner shall pay for all costs of labor associated with any warranty claims.

CTI shall in no event be liable or responsible for incidental or consequential losses. damages or expenses in connection with their scooter products. The liability of CTI hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of CTI to the repayment of an amount equivalent to the purchase price of the product in question. CAUTION: Some states may not permit the exclusion or limitation of consequential damages and, therefore, such limitations may not apply to the consumer in which some impermissible exclusions are involved.

IMPORTANT - Please activate your warranty by registering your new Currie product within 10 days of purchase by visiting our web site wwww.currietech.com and clicking the "Register your Product" Link.

Contact:

Currie Technologies Inc. 20600 Nordhoff St. Chatsworth, CA 91311 Phone: 800 377 4532 www.currietech.com

New Star Technology:

New Star Technology warrants that all products are free from manufacture defects, and agrees to repair or replace any part of a product that proves defective by any reason of improper workmanship or materials, without charge of any kind to the customer.

All New Star Technology products have a 30 day warranty period. In no event will New Star Technology be liable for damages, lost revenue, lost wages, lost savings, or any other incidental or consequential damages arising from purchase, use or inability to use of this product. New Star Technology is not responsible for any damages arising from misuse, natural or personal disasters, or any repair or modifications not done by New Star Technology.

To obtain any warranty service, you can reach customer service for a RMA number at (909) 468-2088.

Wilderness Energy Conversion kits:

90 Limited Warranty - Motor only

for 90 days from the date of purchase, Wilderness Energy Research Systems will repair or replace, at our option, to the original purchaser, free of charge, any Hub Motor found upon examination by an authorized representative of Wilderness Energy Research Systems to be defective in material and/or workmanship.

30 Day Limited Warranty - Controller, Throttle, Bike Rack or Battery Bag

For 30 days from the date of purchase, Wilderness Energy Research Systems will repair or replace, at our option, to the original purchaser, free of charge, any Controller, Throttle, Bike Rack or Battery Bag found upon examination by an authorized representative of Wilderness Energy Research Systems to be defective in material and/or workmanship.

30 Day Limited Warranty - Batteries

For 30 days from the date of purchase, Wilderness Energy Research Systems will repair or replace, at our option, to the original purchaser, free of charge, any Nickel Metal Hydride Battery Pack found upon examination by an authorized representative of Wilderness Energy Research Systems to be defective in material and/or workmanship.

Lead Acid Batteries are fully tested and certified before shipping.  However, they are not warranted due to our inability to determine factory defects verses purchaser misuse. 

Crystalyte Conversion kits:

1 Year Limited Warranty on Motor, 90 Days on components.

GUARANTEE
ZAP has a 14 day unconditional, money-back guarantee on all Power and Portable Energy Products. If a product is returned for a refund customer must pay for shipping back to ZAP.

TO CANCEL OR CHANGE AN ORDER
Cancellations and changes must be requested by visiting our support area at www.zapworld.com, or

Call 1-800-251-4555.  We will make every effort to cancel or change an order at your request. However, if the order has already been processed for shipping and distribution, you will incur the return shipping fee and a 15% Restocking Fee. The original shipping and handling fee is non-refundable; terms in the Return Policy will apply.

You will receive the tracking number within 2- business days after order has been processed. Terms in the Return Policy will apply if you are still requesting the cancellation.

Military discounts / Stockholders discounts 15% on all orders

ORDER PROCESSING, SHIPPING AND HANDLING
Orders are normally processed within 1 to 5 business days. Standard ground delivery will take approximately 5 to 8 business. Tracking numbers will be emailed to you when your order ships: Delivery Time = Order Processing Time + Shipping Time

Multiple item orders may be shipped in separate packages depending on the availability from our different warehouse locations at no extra cost to you.

ZAP normally uses UPS, FedEx, and DHL for delivery service. We will also provide you a shipment tracking number when your item ships. Freight truck is used for oversized items and may take additional time for delivery. Freight truck delivery is Curbside Delivery only. Any Truck Lift Gate Fee (truck unloading) will be the customer’s responsibility.

Please Note: Due to the dynamic nature of the internet, ZAP store policy, product prices and specifications, shipping and handling fees, processing, and shipping schedules can change at any time without notice.

Consumer protection message: ZAP reserves the right to cancel your order if your billing information does not match your credit card and/or shipping information.
 

BACKORDERS, PREORDERS, AND DEPOSITS
ZAP requires a full deposit for all items placed on backorder and preorder. You have the option to cancel, by email, your backordered or preordered item at anytime before it has been processed for shipping and distribution. Your deposit will be fully refunded. If product ships, you will incur the return shipping fee and a 15% restocking fee. The shipping and handling fee is non-refundable.

SERVICE AND ORDER STATUS
For any comments or questions, please contact us by visiting www.zapworld.com, or call 1-800-251-4555.  Please allow 1 day for responses.
 

Please Note: Due to the dynamic nature of the internet, ZAP store policy, product prices and specifications, shipping and handling (S&H) fees, and processing and shipping schedules can change at any time without notice.

DURING HOIDAY PERIODS PLASE E-MAIL DUE TO HEAVY CALL VOLUME

REFUNDS
Refunds will be made by check or credit card. Allow 2-3 weeks for your refund to be processed.

BULK OR VOLUME DISCOUNTS, DEALERS & DISTRIBUTORS
Special pricing for volume and bulk orders is available. Please email us with the item number, description and quantity for a quote.   Dealers and Distributors are subject to their contractual agreements.

November 2, 2006

SOT Note: For any changes to Zap!'s Warrany policies, check their web site at: http://www.zapworld.com/ZAPWorld.aspx?id=2650

Scoot on this! LLC Returns

We will make every reasonable effort to assure the satisfaction of our clients, including assisting in manufacturer warranties.  However, there is always the one in a hundred or so who we are not able to please despite our best efforts.  If you are such a customer, please note our return policy:

If for any reason the products supplied by Scoot On This! LLC prove unsatisfactory, the products may, upon prior written approval, be returned, complete and in working order, back to our company.  Returns are subject to a 20% restocking fee at our sole discretion based upon time and services we have provided on the customers behalf, and/or providing advice or assistance to the customer by phone or online.  (20% restocking is mandatory for any kit components for the following:  Crystalyte, Wilderness Energy, or Currie Technologies).  All shipping is the responsibility of the customer.

General Company Policies

We deeply regret that the few 'bad apples' have force us into instituting these horrible disclaimers regarding our company policies.  We regret we have to ensure that rules are laid down, but we need to ensure that we are not abused, just as consumers need to take similar precautions.  Our time is as valuable as yours and we are not slaves to work for anyone for free, despite what the occasional disgruntled client may assume. 

WE RESERVE THE RIGHT TO REFUSE SERVICE, OR CONTINUED SERVICE TO ANYONE!

We will not tolerate rudeness or abusive behavior in personal or correspondence.  We all have a bad day from time to time, but we are not therapists to be dumped on - we are merchants here to serve anyone who can maintain a professional business relationship with us.  Customer agrees that Scoot On This! LLC shall maintain its right to decide what is and is not offensive.  This may include, but not be limited to, aggressive or threatening behavior or correspondence, vulgar or sexual behavior or correspondence, or any behavior or correspondence that may be deemed by the affected staff member to be abusive, offensive, or degrading.

There are an occasional problems with any mechanical and/or electrical devices.  We understand this can be frustrating for some people.  Rudeness or antagonism does nothing to provide a solution to your problem! 

If you cannot abide by these conditions, and work with us with an attitude of mutual respect and in a polite and professional manner, please find someone else to provide the service or products you need.  We hope that you understand our position (we know those of you who are also in business will understand), but understand it or not, it IS our position, and customer agrees to abide by our policies with full contractual obligations to comply with them.  Failure to show simple manners will result in forfeiture of all obligations, financial or material, of Scoot On This! LLC to compensate or remedy towards the customer.

Sincerely,

The Member/Managers of Scoot On This! LLC